Returns & Exchanges

At TJ Hughes, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 28-day return policy for unused items in their original packaging. Whether you shopped online or in-store, we are committed to processing your refunds and exchanges efficiently.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original condition, unused, and with all tags attached within 28 days of the purchase date.

• 2.
  Package Your Item

  Securely pack the products and include your original delivery note or proof of purchase to ensure we can identify your order.

• 3.
  Choose Your Method

  Return your items to any TJ Hughes store for free, or use our online portal to generate a tracked courier label for home collection.

• 4.
  Receive Your Refund

  Once our warehouse team has inspected the returned goods, your refund will be processed back to your original payment method within 7-10 working days.